SHIPPING & RETURN POLICY
📦 Shipping Policy
At Secret LLC, we’re committed to delivering your order safely, securely, and discreetly.
- Processing Time: Orders are processed within 1–3 business days.
- Shipping Time: Delivery typically takes 3–7 business days within the U.S. (International delivery times may vary).
- Discreet Packaging: All orders are shipped in plain, unbranded packaging to protect your privacy.
- Tracking Info: A tracking number will be provided once your order ships.
- Shipping Carriers: We use trusted carriers such as USPS, UPS, or FedEx depending on location and shipping method.
🔁 Return Policy
Due to hygiene and safety reasons, opened intimate products and body care items cannot be returned.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery. We’ll work quickly to replace the item or provide another solution.
We Only Accept Returns If:
- The product arrives damaged, defective, or incorrect.
- You notify us within 48 hours of delivery.
- You provide clear photos of the item and packaging.
If approved, we’ll issue a replacement or store credit.
❌ Non-Returnable Items Include:
- Toys
- Lingerie or outfits
- Lubricants or consumable products
- Any item that has been opened or used
For all issues, please contact us at Tk@wwwsecret2.com with your order number and photos attached.
Because your comfort is personal — and your trust is everything to us.